Return and Refund Policy
Our return and refund policy lasts 30 days. If your purchase is beyond this period, we cannot offer a full refund or exchange.
Return Conditions:
Items must be unused and in the same condition as when you received them.
Items must be returned in their original packaging.
Non-returnable Items:
The following items are non-returnable:
Food, flowers, newspapers, magazines, and other perishable goods.
Personal or hygiene products, hazardous materials, flammable liquids or gases.
Other Non-returnable Items:
Gift cards
Downloadable software products
Certain health and personal care items
Return Requirements:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refund Situations:
In some cases, only partial refunds are granted:
Books with obvious signs of use.
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
Any item not in its original condition, is damaged due to reasons other than our error, or missing parts.
Any item returned after 30 days.
Refund Process
After receiving and inspecting your return, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
Refund Processing:
If approved, your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.
Refund Delays or Missing Refunds
If you haven’t received a refund, please follow these steps:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank. Refunds can take some processing time.
If you’ve done all of the above and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular priced items can be refunded. Sale items are non-refundable.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift voucher for the value of the return. After receiving the return, we will mail the gift voucher to you.
If the item wasn’t marked as a gift at the time of purchase, or the gift-giver had the order shipped to themselves first, we will send a refund to the gift-giver and they will be informed of your return.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping a more expensive item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
If you have any questions regarding returns and refunds, please contact us at [email protected].
