Shipping Terms

Worldwide Shipping

We offer worldwide shipping with a tracking number. Please note that shipping to Ukraine or Russia requires prior confirmation before placing your order. For inquiries, please email us at [email protected].

Shipping Information

Ensure that your shipping address, including the zip code and contact number, is accurate and up-to-date before completing your order. The address provided in the order must match the one you wish the items to be delivered to.

Shipping Services

We offer both express and standard shipping services:

  • Express Shipping: DHL, FedEx, UPS, TNT
  • Post Air Mail: China Post, Singapore Post, Hong Kong Post

Shipping charges can be prepaid or collected:

  • Freight Prepaid: Shipping costs are manually calculated based on the weight, courier, and destination address of the order.
  • Freight Collect: A valid DHL/FedEx/UPS/TNT account is required. Shipping costs will be billed to the provided account.

Shipping Services Descriptions

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Working Days

Our customer support is available during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM BJT

Duties & Taxes

For international orders, any applicable taxes, duties, GST, tariffs, and fees are the responsibility of the customer. Due to the complexity of international shipping, we cannot estimate these costs. Please contact your local customs office for further information. If needed, we will contact you to confirm details.

Delivery Time

While we strive to provide reliable shipping services, delivery times can vary depending on the courier and customs procedures. If your order does not arrive on time, please contact us for assistance. Below are the estimated delivery times for different services:

  • DHL: 3-8 working days (best for Europe & Asia)
  • FedEx: 4-8 working days (best for Europe & Asia)
  • UPS: 3-7 working days
  • EMS: 4-15 working days (best for Russia, South Korea, Japan)
  • SF EXPRESS: 2-5 working days (best for Hong Kong, Macao, Taiwan)
  • E-packet: 7-15 working days (available for USA, Canada, Australia, France, UK, Russia)
  • Post Air Mail: 20-30 working days (can take 30-60 days for South America)